Date of Release: 29 June 2023
Reference No. PRDDN2022-011

The Philippine Statistics Authority, Provincial Statistical Office-Davao del Norte (PSA PSO- DavNor) conducted its Customer Satisfaction Survey (CSS) for the Second Quarter of 2023. This was conducted continuously from 05 to 09 June 2023 with 100 percent response rate from one hundred six (106) randomly selected clients of CRS Tagum City Outlet. The CSS is the fourth in the series, since the opening of the Outlet on 15 March 2022. 
 

The survey measures the satisfaction of customers in areas of concern on service delivery of the employees of CRS Tagum City Outlet, promptness, understanding of the clients’ needs, courteousness, proper grooming and neatness, as well as their knowledge on processes of the outlet. Different aspects on clients’ area/facilities on clean surroundings, safety, cleanliness of comfort rooms and enough chairs were also included in the survey.

Relatedly, the survey revealed that the 100 percent overall satisfaction rating was sustained by CRS Tagum City Outlet for the four (4) consecutive quarters since its opening.

Comparative Satisfaction Rating of CRS Tagum City Outlet: 3^rd and 4^th Quarters 2022, and 1^st and 3^rd Quarter 2023

Source: Quarterly Customer Satisfaction Survey (CSS)

For a more comprehensive analysis of the Customer Satisfaction Survey, you may visit our website at www. http://rsso11.psa.gov.ph/davao-del-norte. You may also email us at davaodelnorte@psa.gov.ph.