It is the Philippine Statistics Authority’s (PSA) quality policy to deliver efficient civil registration services to its clients. Client Satisfaction Survey (CSS) was conducted as a process whether clients are satisfied of the services they have received. Also, results can be used to initiate specific strategies to improve its services.

Highlights of the Results of the December 2018 Client Satisfaction Survey

• The December 2018 Client Satisfaction Survey, conducted last December 17 - 21, 2018, posted a +85.5% satisfaction rate. Satisfaction rating is measured as the percentage of clients surveyed during the reference period who were either satisfied or very satisfied with PSA’s civil registry services.
• A net satisfaction rate stood at +84.7%, where Net Satisfaction rating measures the difference between the proportion of satisfied and dissatisfied clients. (Figure 1 shows the comparative over-all satisfaction rate and net satisfaction rate: March, June September and December 2018
• A total 54,715 transactions were processed by the Davao CRS Outlet, operating for 17 days, in December 2018. On the average, 3,219 transactions were processed per day.

The Regional Statistics Committee (RSC) XI conducted its fourth quarter meeting for the year on 17 December 2018 held at the NEDA-RDC XI Center Conference Hall, Bangkal, Davao City. This was presided by NEDA Regional Director and RSC Chairperson, Director Maria Lourdes D. Lim.

During this meeting, following were the business agenda: (1) Updates on Sustainable Development Goals (SDGs) Monitoring; (2) 2018 Family Income and Expenditure Survey (FIES); (3) Results of the Filed Testing of the Integrated Gold-Copper Mineral Processing Pilot Plant; and (4) 2017 National Demographic and Health Survey (NDHS).

Davao Region’s inflation decelerated to 7.8% in October 2018. It was recorded at 7.9% in the previous month and 4.8% in the same month of last year. Meanwhile, among provinces, Davao del Sur displayed the highest inflation at 8.4% and lowest in Davao Oriental at 6.5 percent (see Table 1). Also, purchasing power of peso in the region was reported at 82 centavos.

Davao Region’s inflation continued to move at a faster pace of 7.9 percent in September 2018. It was pegged at 7.1 percent in the previous month while 4.0 percent in the same month of last year. Among provinces, Davao del Norte displayed a slower rate at 6.2 percent while Davao del Sur showed the fastest at 8.6 percent. Purchasing power of peso in the region was at 83 centavos. It did the same with the provinces except for Davao Oriental which was at 80 centavos.

The Regional Statistics Committee (RSC) XI conducted its third quarter meeting for the year on 13 September 2018 held at the NEDA-RDC XI Center Conference Hall, Bangkal, Davao City. This was presided by NEDA Regional Director and RSC Chairperson, Director Maria Lourdes D. Lim.

During this meeting, following were the business agenda: (1) Rules of procedure for RSC Meeting; (2) 2018-2023 Davao Region RSDP; (3) 29th National Statistics Month (NSM); and (4) Training on the National Government Portal. Chairperson Lim, likewise, added the presentation of the highlights in the recently concluded RSC summit held on September 04 to 05, 2018.