Client's Satisfaction Survey

June 2019 Client Satisfaction Survey: CRS Outlet-Davao City

Philippine Statistics Authority’s (PSA) vision is to be solid, responsive and world-class authority on quality statistics and civil registration. A Client Satisfaction Survey (CSS) is regularly conducted to measure if indeed the office is performing as it envisions – Solid, Responsive and World-Class. Clients at the CRS Outlet are asked if are satisfied of the services they have received. Also, results can be used to initiate specific strategies to improve its services.
Highlights of the Results of the June 2019 Client Satisfaction Survey

The June 2019 Client Satisfaction Survey, conducted last 17-21 June, 2019, posted a +85.5% satisfaction rate. Satisfaction rating is measured as the percentage of clients surveyed during the reference period who were either satisfied or very satisfied with PSA’s civil registry services.

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